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Biometric Data Disclosure & Policy

Last Updated: March 14, 2025

Table of Contents

This Biometric Data Disclosure & Policy ("Policy") describes how RespondWize, Inc. ("RespondWize," "we," "us," or "our") collects, uses, stores, and protects biometric data, including voice data or other identifiers that may be subject to biometric privacy laws in certain U.S. states. This Policy is incorporated by reference into our Privacy Policy and Terms of Use. By using our products and services (the "Services"), you consent to the practices described in this Policy.

1. Scope & Purpose

1.1 Who This Policy Applies To

This Policy applies to individuals ("Users," "you") whose voice data or other biometric identifiers may be collected, captured, received, or processed by RespondWize, as well as our customers and business partners who integrate or use our Voice AI or other biometric-capable Services.

1.2 Purpose of Biometric Data Collection

RespondWize may use voice or other biometric data to power AI-based features such as voice recognition, speaker identification, or call analytics, strictly in accordance with our customers' instructions and applicable laws.

2. Definitions

"Biometric Identifier" typically refers to a unique biological characteristic (e.g., voiceprint, fingerprint, facial geometry, etc.) that can be used to identify an individual.

"Biometric Information" means any information based on a biometric identifier used to identify an individual, or as otherwise defined by applicable law (e.g., Illinois BIPA).

"Voice Data" in this Policy refers to audio recordings, transcriptions, or voiceprints that may qualify as biometric identifiers or biometric information under certain laws.

3. Collection & Notice

3.1 Methods of Collection

RespondWize may collect or receive voice data or other biometric identifiers in the following ways:

  • Voice Calls: AI analysis of inbound or outbound calls, capturing audio or call metadata.
  • Voice Recordings or Samples: Uploads or real-time streams from our customers' systems for transcription, sentiment analysis, or other processing.

10. Contact Information

For any questions regarding this Policy or how RespondWize handles biometric data, you may contact us at:

RespondWize, Inc.
108 Regal Ridge
Aledo, TX 76008
Email: support@respondwize.com

If you need more detailed information about our biometric data practices, you may also consult our Privacy Policy or relevant Data Processing Addendum (DPA) if you are an enterprise customer.

11. Policy Updates

We may update this Biometric Data Disclosure & Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we do, we will revise the "Last Updated" date at the top. If we make significant changes, we may also notify you through the Services or via email (if we have your email on file). Your continued use of our Services after any modifications become effective indicates your acceptance of the revised policy.

Acceptance

By using our Services or providing us with voice or other biometric data, you acknowledge that you have read and understood this Biometric Data Disclosure & Policy, and you consent to our collection, use, retention, and disclosure of such data as described herein.